1. Payment Responsibilities

By using SwarmRacks services, you agree to the following payment terms:

• All payments must be made in full before services are activated.
• Customers are responsible for ensuring timely payments to avoid service interruptions.
• SwarmRacks reserves the right to adjust pricing with **prior notice**.

2. Accepted Payment Methods

We currently accept the following payment options:

• Credit & Debit Cards: Processed via Stripe.
• PayPal: Available for convenience.
• Bank Transfers: Available for high-value transactions (contact support for details).

All payments are processed securely, and we do not store card details.

3. Billing Cycle & Invoices

SwarmRacks operates on the following billing cycle:

• Invoices are generated automatically based on your selected plan.
• Subscription services are billed **monthly or annually** depending on your plan.
• All invoices must be paid within 7 days of issue.
• Unpaid invoices may result in suspension or termination of services.

4. Late Payments & Service Suspension

If a payment is not received by the due date:

• A **3-day grace period** may be provided.
• After 3 days, services may be **suspended** until payment is received.
• If unpaid after 10 days, services may be **terminated** permanently.
• Reactivating a terminated service may require a **reactivation fee**.

If you anticipate issues with payment, contact support before the due date.

5. Refund Policy

Refunds are available under the following conditions:

• Hosting Services: Eligible for a **pro-rated refund** if canceled within 7 days.
• One-Time Payments: Non-refundable once the service has been delivered.
• Domain Registrations: Non-refundable due to ICANN policies.
• Chargebacks & Disputes: Initiating a chargeback may result in **account termination**.

For refund requests, contact: billing@hivesys.co.

6. Subscription Cancellation

You can cancel your subscription at any time under these conditions:

• Cancellation must be requested **at least 5 days before the renewal date**.
• Services remain active until the end of the **billing period**.
• No refunds for **unused time** after cancellation.

To cancel, visit your account panel or contact support.

7. Contact & Support

For billing inquiries, reach out to:

• Email: billing@hivesys.co
• Phone: (860) 782-7838 (business hours only)

8. Policy Updates

SwarmRacks reserves the right to modify these billing terms. Continued use of services implies agreement to updated terms.